These Terms and Conditions govern the relationship between The Sita Air and the passenger who uses the airline's services to travel on domestic flights. By booking a flight with us, you agree to comply with these Terms and all applicable laws, regulations, and policies in Nepal and at the destinations you are traveling to/from.
1. Agreement
By purchasing a ticket and traveling with Sita Air, you acknowledge and agree to these Terms and Conditions. This agreement is between you and the airline, and any disputes will be governed by the laws of Nepal.
2. Ticket Purchase and Booking
Booking Process: When making a flight reservation, you must include accurate and comprehensive information, such as your full name, birthdate, nationality, contact details, and passport or identification information.
Validity: The time and date listed on your reservation are the only times your flight ticket is valid. Your ticket cannot be transferred to another individual without Sita Air's prior consent.
Payment: At the time of booking, the full cost of the tickets must be paid. Any mode of payment is accepted, such as credit cards, debit cards, and online payment systems. Unless otherwise indicated, the prices shown are in Nepalese Rupees (NPR)
3. Passenger Responsibilities
Accurate Information: When purchasing a ticket, you are in charge of making sure that the information you provide, such as your passport or ID number, contact details, and trip dates, is accurate.
Travel Documents: It is your duty to make sure you have the passport, any necessary documents, and any health certificates that the Nepalese authorities may want for your journey.
Security Screening: You have to comply with all safety and security rules, including those established by international authorities and Nepal's Civil Aviation Authority (CAAN). This includes submitting to airport security screening procedures and checks for liquids and forbidden items.
Conduct of Conduct: Throughout the trip, passengers must act responsibly at all times. Any disruptive behavior that undermines the comfort or safety of other passengers could result in immediate flight evacuation and even legal action.
4. Baggage Policies
Carry-on Baggage: Our baggage policy specifies how many goods you are permitted to bring with you. You are limited in what you can bring in terms of weight, size, and kind.
Checked Baggage: You must adhere to the airline's weight and size restrictions if you must check in your luggage. There may be extra fees for any extra luggage.
Prohibited Items: Certain items, such as explosives, combustible materials, sharp objects, and other dangerous goods, are not permitted on board for your safety and security. For more information, please see our Prohibited and Restricted Items Policy.
5. Flight Operations
Flight Schedules: Although we make every effort to run flights in accordance with the advertised schedule, Sita Air is not responsible for any delays, cancellations, or other disruptions brought on by bad weather, delays in air traffic control, technical difficulties, or uncontrollable situations.
Flight Changes: In compliance with the airline's operating requirements or legal requirements, we reserve the right to modify or cancel flights as needed, including altering the aircraft type or timetable. You will be informed of any changes, and depending on the circumstances, you might be eligible for compensation or a new reservation.
Force Major: Sita Air disclaims all liability for any service interruptions brought on by uncontrollable events, such as strikes, natural disasters, and governmental regulations.
6. Passenger Rights in Case of Cancellations or Delays
According to Nepalese laws and international aviation standards, passengers are entitled to the following in the event of flight cancellations or protracted delays:
Compensation: Depending on the circumstances, the rules established by the Civil Aviation Authority of Nepal (CAAN), and other relevant aviation legislation, you might be eligible for compensation or rebooking choices if a flight is canceled or noticeably delayed.
Care and Assistance: We will provide you with appropriate lodging and meals if a flight delay or cancellation necessitates an overnight stay.
Refunds: You are entitled to a reimbursement for the portion of your ticket that you did not use if your flight is canceled or significantly altered.
7. Fare and Cancellation Policy
Fare, EB, and Cargo Charges
What steps must be followed in order to deliver or receive a shipment?
Your shipment must be packed and have all accompanying documentation ready before shipping in order to guarantee its safety during transit.
The following must be stated explicitly:
The shipper's name (the one who will be shipping the goods)
Consignee's name (the individual who will be receiving the shipment)
Origin and destination of arrival
A legitimate phone number for the shipper
A legitimate working consignee phone number
Consignee's address
You must come to the Sita Air Office at the airport to pick up your cargo if it is being delivered to the Kathmandu Valley. You must go to the appropriate airport for cargo shipped outside of Kathmandu. In order for the consignee to accept the package, our agent will contact the number supplied.
What do we ship?
Find out what we will be shipping. Please be aware that Sita Air does not transport hazardous materials. If the shipment consists of produced goods, you will need to present a Government of Nepal VAT bill.
We ship anything to satisfy your needs and make your life easier, except for the hazardous items mentioned below. Here are a few instances; however, the list of items is almost infinite.
Laptops, phones, cameras, documents
Clothing,
Shoes
Medicines
Goods of value
Medical equipment
Additional perishable items
8. Cancellation Policy
1. A cancellation charge of 10% of the fare is levied if the cancellation of the ticket is done before 24 hours from flight time.
2. A cancellation charge of 33.33% of the fare is levied if the cancellation is done on the same day of the flight.
3. Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within the stated reporting time. Sita Air is not liable to refund the ticket if the passenger(s) fall under this category.
4. Cancelled tickets should be claimed within one week; if a refund is not submitted within the given time period, then those tickets will be treated as NO SHOW.
9. Special Services
Assistance for travelers with disabilities: Wheelchair assistance is one of the services Sita Air offers to travelers who have limited mobility. To guarantee that the proper accommodations are made, please let us know about any specific needs at least 48 hours prior to your travel.
Unaccompanied Minors: Children must abide by the airline's particular rules regarding unaccompanied child travel. Before departing, a parent or guardian must fill out the necessary documents.
10. Health and Safety
Health criteria: All the passengers must meet all applicable health-related criteria, including those related to vaccinations or medical certifications. This is particularly crucial for flights abroad.
Safety on Board: Throughout the flight, you must heed all safety instructions given by the cabin crew. Fines or legal action may follow noncompliance with crew orders or safety standards.
